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Q What refractory products do you supply?
A We supply a full range of refractory products, including refractory bricks, castables, precast shapes, refractory fibers (blankets, modules, boards), and insulation materials, suitable for various high-temperature industrial applications.
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Q Which industries do your products serve?
A Our products are widely used in metal, cement, glass, petrochemical, power generation, waste incineration, and industrial furnace engineering, among others.
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Q Can you provide customized refractory solutions?
A Yes. We offer customized material formulations and structural designs based on specific operating conditions such as temperature, atmosphere, mechanical stress, and service life requirements.
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Q Do your products comply with international standards?
A Yes. Our products are manufactured in accordance with ISO, ASTM, EN, and relevant industry standards, and are suitable for international engineering projects.
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Q What information is required to prepare a quotation?
A To provide an accurate quotation, we usually require:
· Product type and specifications
· Quantity
· Application and operating conditions
· Destination port and preferred Incoterm
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Q What Incoterms do you support?
A We commonly support EXW, FOB, CFR (C&F), and CIF, based on Incoterms® 2020. Other terms can be discussed upon request.
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Q How are the products packed for shipment?
A Products are packed in export-standard packaging, such as wooden pallets, cartons, or customized packing solutions, to ensure safety during long-distance transportation.
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Q What is your typical delivery time?
A Delivery time depends on the product type and order quantity.
· Standard products: usually 2–4 weeks
· Customized products: usually 4–8 weeks
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Q Do you provide technical support or installation guidance?
A Yes. We can provide technical documentation, installation guidelines, and remote technical support. In addition to supplying refractory products, we also provide complete turnkey services, including engineering design, installation, and project management.
With our company and business operations covering multiple regions worldwide, we have extensive experience supporting international projects and on-site execution across global markets.
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Q Which countries or regions do you export to?
A With a global business footprint, our products and services are delivered to customers around the world.
In addition to our manufacturing center in China, we maintain subsidiaries in the United States, Canada, Europe, and South Korea, ensuring localized support and international project execution.
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Q What payment terms do you accept?
A Common payment terms include T/T, L/C at sight, and other terms subject to negotiation depending on the project and cooperation history.
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Q How can I contact you for inquiries?
